Legal notice
TERMS AND CONDITIONS – MULTIMEDIA PACKAGE PURCHASE (ATHLETES)
By purchasing an audiovisual content package, the buyer/athlete (hereinafter, the “Client”) accepts these Terms and Conditions (hereinafter, the “Conditions”) provided by WHITE DRAGON and/or HORIZONT STUDIOS (hereinafter, the “Provider”).
1. PURPOSE OF THE SERVICE
1.1. The Provider will provide services for capturing and delivering audiovisual content (photography and/or video) to the Client for the event/competition indicated in the purchase process (hereinafter, the “Event”), according to the package purchased.
1.2. The Client understands and accepts that the service is artistic and documentary, not a custom advertising commission, and that the final result depends on the specific circumstances of a live event.
2. DELIVERY TIMES, AVAILABILITY, AND DOWNLOAD
2.1. Estimated timeframe: Delivery is usually made approximately 1 to 2 weeks after the Event.
2.2. Extended timeframe: Due to overlapping events, logistics, post-production workflows, or similar reasons, the Client accepts that delivery may be extended up to 1 month without giving rise to any right to compensation or penalty.
2.3. Maximum period without refund: The Client expressly accepts a maximum period of up to 3 months from the date of the Event for delivery of the content, without the right to demand a refund or compensation for delay within that period.
2.4. Total non-delivery: If, after 3 months from the date of the Event, the Provider has not delivered any content to the Client, the Provider will refund the amount paid for the package, unless there is a case of force majeure or impossibility not attributable to the Provider, duly justified.
2.5. Link Availability / Download Obligation: Once the content (e.g., download link) is delivered, the Client has 30 calendar days to download and store it. After this period, the Provider does not guarantee the preservation or recovery of the material, although it may offer this service at its discretion if technically feasible.
3. COMMUNICATION CHANNELS AND RESPONSE TIME
3.1. The only valid channel for complaints, incidents, and formal requests is email: plusultra@whitedragon.agency.
3.2. Instagram or other social media platforms do NOT constitute a valid channel for complaints. Direct messages may be used for general information, but do not obligate the opening of a case file, refund, compensation, or adherence to any deadlines.
3.3. Response Time: The Supplier will endeavor to respond within a reasonable timeframe. In any case, the Client accepts a response time of up to 60 calendar days during peak periods. If no response is received within this timeframe, the Client may resend the email to reactivate the process.
4. QUALITY CONDITIONS, EXTERNAL FACTORS, AND ACTUAL SCOPE OF THE MATERIAL
4.1. The Client accepts that the quality and quantity of the material may be affected by factors beyond the Supplier's control, including, but not limited to:
Auditorium lighting or changes in lighting.
Projectors/screens projecting images onto the stage or onto the athletes.
Position, movements, turns, poses, and speed of the athlete on stage.
Interference from judges, other competitors, staff, obstacles, hurdles, etc.
Restrictions imposed by the organizer/federation or venue (prohibited areas, time limits, no recording, etc.).
Event pace, round cuts, stage time, scheduling changes.
4.2. The number of photos/videos depends on:
The athlete's actual time on stage.
The number of athletes in their category and the dynamics of the show.
The rounds actually performed and authorized by the organizers.
The relevance of the captureable sequence (angles, coverage, operational gaps).
4.3. Minimum rounds: If the organizers limit the symmetry/muscularity rounds to fewer than two (excluding posedown), the Provider does not guarantee complete coverage of all the athlete's poses, without this constituting a breach of contract.
5. CANCELLATION, NO-ATTENDANCE, AND EVENT CHANGES
5.1. Customer No-Attendance: If the Customer purchases a package and ultimately does not compete/attend, the Customer understands that the Provider allocates resources (equipment, positions, times, logistics) based on registrations. Therefore, there is no automatic right to a refund.
5.2. Discretionary Refund for No-Attendance: The Provider may, at its sole discretion, refund the amount in full or in part if it deems it appropriate, without this creating a precedent or obligation for future cases.
5.3. Event Cancellation or Organizer Restrictions: If the Event is cancelled, suspended, or the organizer prevents or restricts participation, the Customer will be notified of the cancellation or suspension.
Should the recording be substantially altered (e.g., prohibition of recording certain parts, drastic changes in pace or access), the Provider may choose, at its discretion:
reschedule the service for another event/date,
deliver the material that is realistically possible,
or issue a full or partial refund, if applicable.
The choice will be made by the Provider based on costs, logistics, and actual possibilities.
6. REFUND POLICY, PARTIAL BREACH OF CONTRACT, AND COMPENSATION
6.1. General rule: no refunds will be issued, except as expressly stated in these Terms and Conditions and to the extent permitted by applicable law.
6.2. Partial Delivery (e.g., photo only or video only): If, due to a cause attributable to the Provider, only part of the contracted service is delivered, the Provider may:
proportionately refund the undelivered service, or
offer alternative compensation (equivalent product/service).
The specific method will be determined by the Provider.
6.3. Less than promised: If the package is delivered with less content than advertised, the Provider may consider compensation (partial refund or alternative product).
There is no obligation to compensate unless the delivery is less than 50% of the minimum content promised for the pack (calculated in units/deliverables), provided that the reduction is attributable to the Supplier and not to external factors described in clause 4.
6.4. No right to reshoot: The Client understands that the Event is unrepeatable and that the lack of a specific shot or pose does not imply an obligation to redo or reconstruct the material.
7. CLIENT DATA, IDENTIFICATION, AND REGISTRATION ERRORS
7.1. The Client is responsible for providing correct data (name, bib number, category, contact information, and any other required data).
7.2. If the Client changes their bib number/identification or modifies relevant data without notifying the Supplier before the start of the Event, the Supplier is not responsible for non-delivery.
7.3. If the Client enters incorrect or incomplete data, or fails to submit it within the deadline, there will be no refund. The Supplier will attempt to assist if possible, but assumes no obligation to locate the Client without proper authorization.
8. CLAIMS: DEADLINE AND PROCEDURE
8.1. Any claim must be submitted by email to plusultra@whitedragon.agency.
8.2. Maximum deadline: After two calendar months from the date of the Event, the Client forfeits the right to submit claims of any kind related to the package (quality, quantity, deadlines, identification, etc.), and the project will be considered definitively closed.
(Exception: cases of total non-delivery regulated in 2.4, within the timeframe stipulated therein.)
9. STYLE, EDITING, AND ABSENCE OF CORRECTIONS
9.1. The Client expressly accepts the Supplier's creative style and editing criteria (color, framing, rhythm, selection, grain, stabilization, etc.).
9.2. Requests for correction, re-editing, or aesthetic changes are not accepted once the material has been delivered, except for serious technical errors attributable to the Supplier (corrupted files, inability to reproduce, etc.).
9.3. No body/physical shape "retouching" or editing to alter the athlete's appearance will be performed (except for basic exposure/color corrections typical of the Supplier's style).
10. PROMOTIONAL USE AND IMAGE RIGHTS
10.1. The Client authorizes the Provider to use the content (photo/video) for promotional, advertising, and commercial purposes (social media, website, reels, portfolio, advertisements, etc.), without territorial limitation and for an indefinite period, unless revoked in accordance with applicable law.
10.2. If the Client wishes to limit such use, they must notify the Provider in writing before the Event to the email address provided. The Provider may accept or reject the request based on operational and contractual needs.
11. PUBLIC CONDUCT, DEFAMATION, AND REPUTATIONAL DAMAGE
11.1. The Client agrees not to publicly disseminate (including on social media) any injurious, defamatory, false, or disparaging statements about the Provider, its team, or its work.
11.2. Failure to comply with the foregoing shall constitute a material breach. In such case, the Supplier may:
terminate the outstanding performance,
cancel any further arrangements,
and the Client shall forfeit any right to a refund or compensation that may be due, without prejudice to any legal action the Supplier may take for damages.
All of the above to the extent permitted by applicable law.
12. FORCE MAJEURE AND LIMITATION OF LIABILITY
12.1. Neither party shall be liable for any failure to perform due to force majeure (widespread power outages, closures, site restrictions, acts of authority, strikes, natural disasters, serious illness of the employee).